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How to contact Carbon loan app customer care number in Nigeria

Discover hassle-free ways to connect with Carbon, the automated lending service dedicated to enhancing credit accessibility for financially underserved individuals in Nigeria.

Established in 2014, Carbon has evolved into a comprehensive financial app, catering to over 3 million active users in Nigeria. Embraced as a household name in fintech, Carbon offers services ranging from bill payments to investment opportunities and high-yield savings accounts.

For prompt assistance, explore the following contact options:

1. Online Channels:
Easily connect with Carbon through their website. Complete a contact form via this link or send an email to [email protected]. For direct support, call Customer Service at +2 341 460 9945 or +2 341 631 1215.

2. In-App Customer Service:
Raise a support ticket by clicking the “?” icon on the app’s homepage or access support via the app by selecting “Account,” then “Support,” and finally, “Contact customer support.” Alternatively, use this link to send a message.

3. Mobile Support, WhatsApp Number:
For swift assistance, reach out to Carbon through their WhatsApp customer care numbers:

  • +234 813 888 1111
  • +234 701 000 0000

These contact options are available from 8:00 AM to 8:00 PM daily, excluding public holidays. Connect seamlessly with Carbon for any inquiries or concerns about their services.

Contact Information

Carbon Nigeria Website:

Carbon Nigeria Help Center:

Corporate Office Address:

Carbon Finance and Investments Limited

Plot 642C, Akin Adesola Street, Victoria Island

Lagos, Lagos


Does Carbon app have physical offices in Nigeria?

Carbon is an online service and does not operate via physical branches. This service is provided by Carbon Microfinance Bank (RC 1642222), a licensed and regulated finance company.

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